Last updated: August 26, 2026
Because aviation ground equipment is often aircraft-specific, configured to order, oversized, or shipped directly by a manufacturer, return eligibility must be confirmed before an item is sent back.
Do not return any product without written return authorization from Vanguard Aero Supply. Unauthorized returns may be refused. Contact us promptly with your order number, the reason for the request, photographs where relevant, and the item’s condition.
Unless expressly approved in writing, made-to-order products, custom configurations, aircraft-specific adapters or components, installed or used equipment, electrical items with altered packaging, clearance items, special orders, and products marked final sale are non-returnable.
If a standard-stock product is approved for return, it generally must be unused, uninstalled, complete, and in its original packaging. The applicable return window, restocking fee, and return-freight responsibility will be stated in the quote, order confirmation, or manufacturer terms. Original freight and accessorial charges are generally non-refundable unless the return results from our confirmed error.
Cancellation requests are not guaranteed. Deposits, supplier charges, payment-processing costs, engineering work, production costs, and freight already incurred may be non-refundable after an order has been released to a supplier or entered production.
Inspect freight before signing the delivery receipt and record visible damage or shortages with the carrier. Photograph the shipment and retain packaging. Notify us promptly so we can coordinate with the carrier and supplier. Do not discard, install, repair, or return damaged equipment unless instructed.
Warranty coverage is determined by the applicable manufacturer’s written warranty. We will help coordinate an eligible claim, but the manufacturer may require inspection, troubleshooting, repair, replacement parts, or return shipment. Labor, removal, installation, travel, and freight may not be covered.
Approved refunds are issued after returned goods are received and inspected, less applicable charges. Processing time depends on the supplier and payment provider. Contact us before ordering if you need clarification about a product’s return terms.